Privacy Policy

Updated on 11/03/2025 The Privacy Policy of **The House of Artists** establishes the terms under which we process your personal data when you use our website https://thehouseofcreativity.es/, in accordance with the applicable legal regulations.

Who is responsible for processing your data

The entity responsible for processing your personal data is **The House of Artists Community, S.L.**, with **Tax ID B88205844** and registered office at Calle Recoletos, 23, 28001, Madrid. You can contact us at our registered office, by postal mail or by email at info@thehouseofcreativity.es.

What personal information we process and for what purposes

Automated data: cookies and others

When you visit our website, a cookie banner appears that allows you to select from the cookies we use. We use cookies and page tagging techniques to collect the request made by your browser to the server hosting the website. This includes your **IP address**, the date and time of connection, the browser version used and the page requested. We use this information to ensure the security of our websites. Generally, we delete it after a maximum of three months. We may need to use and disclose it as necessary in case of security problems or incidents. We also use cookies for other purposes, which you can consult in the section regarding our cookie policy, where further information about these, their purposes and retention is provided. To remember social media preferences, we use third-party services that we may embed on our website. **Instagram, Facebook, YouTube, LinkedIn, DV360, Taboola and Soundcloud** may install cookies to measure how you use their services and record which advertising is seen during use of their service. This will only happen if you opt to receive "Social marketing preferences" cookies or if you interact with embedded content.

Data you provide us to manage and improve the quality of our services and raise awareness about us

By **"personal data"** that you provide us, we mean any data and information that allows us to identify you and that we consider necessary to provide our services, such as your name, surname, date of birth, image, voice, identity document (ID, passport or other), contact information (address, telephone, email), age, data relating to your education and CV, payment method data (type, identification, validity dates and holder), etc. Specifically, we collect your personal data:

• Every time you contact us to request information about our services.
• When you exchange communications with us, whether by letter, email, chat service, phone calls or social media.
• When you access our website and use the contact forms.
• Information you provide about your preferences in relation to better service delivery obtained through surveys or similar means.
• When you contract our services and during the period of their duration.

When regulations require it, we request your consent to process your personal information.

For what purposes we use your personal data

We process your personal data for the purpose of offering you our accommodation services and other related services, so that you can contract them in compliance with all legal obligations, and for their improvement through satisfaction surveys and other means.

What legal bases legitimize the processing of your personal data

The legal bases that legitimize the processing of your data vary depending on the purpose of the processing.

• If pre-contractual information about our services or other related services is requested, the legal basis is the **consent** granted through the various means of contact, such as inquiries via web forms (**Art. 6.1.a. GDPR**).
• In the case of informational telephone calls, please be informed that calls may be recorded for quality improvement purposes. Consent in this case is granted by continuing with the call after receiving the informational message.
• Once the contractual relationship is established, the legitimacy is based on said **contract (Art. 6.1.b. GDPR)** and the data is mandatory to carry out this purpose.
• Certain processing of your data is justified by the **legitimate interest** of the data controller (**Art. 6.1.f. GDPR and Art. 21 LSSI**).
• It may be the case that the processing of your data is justified by a **legal compliance obligation (Art. 6.1.c GDPR)** that affects us, such as the accommodation registry (Organic Law 7/2021 and Royal Decree 933/2021), tax obligations or others.
• It may be necessary to process personal data for reasons of protection of vital or public interests (**Art. 6.1.d and e GDPR**).

How long we keep your data

Data will be kept for the time necessary to fulfill the purpose for which it was collected. Once the contractual relationship has ended, it will be kept for the legal periods: **6 years** for accounting documentation (Commercial Code) and a minimum of **3 years** for the accommodation registry.

What rights protect you and how you can exercise them

The rights that protect you are the **right of access, rectification, objection, erasure, restriction, portability and the right not to be subject to automated individual decisions**. More information about each of the rights at the following link from the Spanish Data Protection Agency: https://www.aepd.es/derechos-y-deberes/conoce-tus-derechos. You can exercise these rights by sending a message to the email info@thehouseofcreativity.es.

Who can access your data

Data may be shared with providers who collaborate with **The House of Creativity** and with group companies, always under confidentiality agreements. They will not be disclosed to third parties except by legal obligation (Judges, Courts, etc.). No international data transfers are planned.

How we keep your data protected

Data will be treated confidentially, applying the technical and organizational measures in accordance with the **GDPR (European Regulation 2016/679)**, the **LOPDGDD (Organic Law 3/2018)** and the **LSSI (Law 34/2002)**.